Privacy Policy

Our website address is: https://nestandrest.co.za.

Nest And Rest Guesthouse Privacy Policy

This privacy policy sets out how Nest And Rest Guesthouse uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Our company may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes. This policy is updated and effective from 03 August 2023.

The POPI Act

Nest And Rest Guesthouse will take all necessary actions to protect and respect your personal information in accordance with the South African Protection of Personal Information Act (aka POPIA).

Find out more about the POPI Act.

What we collect

We may collect the following information:

• name, ID or passport number
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What do we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests and needs.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Personal Information Act 4 of 2013. If you would like a copy of the information held on you, please get in touch via email.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the above email address. We will promptly correct any information found to be incorrect.

Cookie Policy for Nest And Rest Guesthouse

This is the Cookie Policy for Nest And Rest Guesthouse, accessible from www.nestandrest.co.za.

About Our Cookie Policy

Our Cookie Policy below explains the following:

• What are cookies?
• How do we use cookies on this website?
• What information do we collect with these cookies, and how do we use the information?
• How can you control your cookie preferences?

You can change or withdraw your Cookie Declaration consent on our website at any time using the button below.

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the site’s functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser. Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

You can learn how to manage cookies on your web browser by following the Browser Cookies Guide.

Third-Party Cookies

In some cases, we also use cookies provided by trusted third parties. As we sell services, it’s important for us to understand statistics about how many of the visitors to our site actually make a booking, and as such this is the kind of data that these cookies will track. This is important to you, as it means that we can accurately make business predictions that will allow us to monitor our advertising and product costs to ensure the best possible price. The following section details which third-party cookies you might encounter through our website site.

• This site uses Google Analytics, which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.
• Our website also uses Google Ads, formerly known as Google Adwords, for marketing and remarketing purposes to advertise our services on third-party websites, on Google search results, as well as on Google Display Network. Furthermore, we also Google Ads remarketing service to advertise on the aforementioned channels to previous visitors to our website, who haven’t completed certain tasks. Such tasks include may include: using an enquiry form, or an abandoned booking process. Third-party vendors, like Google, use cookies and/or device identifiers to deliver these remarketing services. This allows them to serve relevant advertising based on your last visit to By Bush Telegraph Lodge website. All data collected during this process will be in accordance with Google’s privacy policy, as well as our own privacy policy.

If you wish to change your personal preferences on how these Ads are being delivered, you may do so using Google’s Ads Settings.

Alternatively, you may also opt-out of these third-party vendor’s use of cookies. You may do so by visiting the Network Advertising Initiative opt-out page or controlling the use of device identifiers by using their device’s settings.

• We also use social media buttons and / or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including (but not limited to); Facebook, Twitter, Instagram, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Payment Processing Terms and Conditions

A Detailed Description Of Our Services

Nest And Rest Guesthouse is a business in the Hospitality / Tourism industry that provides accommodation services.

Delivery Policy

Subject to availability and receipt of payment, requests will be processed within 14 days and bookings confirmed by way of booking number via email.

Refunds Policy

The provision of services by Nest And Rest Guesthouse is subject to availability. In cases of unavailability, Nest And Rest Guesthouse will refund the client in full within 30 days. Cancellation of bookings by the client will attract a 10% administration fee. Find out more about our Cancellation Policy.

Customer Privacy Policy

Nest And Rest Guesthouse shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from www.polity.org.za.

Payment Options Accepted

Payment may be made via Visa, MasterCard or bank transfer into the Nest And Rest Guesthouse bank account, the details of which will be provided on request.